Going back in a call center is a refreshing experience. It's been a couple of years since I left People Support in Cebu and I have been in the academe ever since. Sutherland Global Services is a new experience since I will not work there as an agent but a Communications Analyst. Technically, the work that I will have will focus more in supporting the agents in their jobs.
I started working Sept. 21, my orientation was from 11PM to 7AM. It was kinda hard at first since I am not used to working at night, I am sleepy come 3AM. However, my body adjusted to the job and right now I am functioning well.
I am glad to be here in Sutherland, even though it is in Davao.